Refund policy

Return & Refund Policy – Lotusbliss

At Lotusbliss, we want you to be happy with every purchase. If something doesn’t meet your expectations, we offer a clear and simple return and refund process.

📦 Returns

• Notify us within 48 hours of receiving your order at support@lotusbliss.com with product images and details.

• Products must be unused, undamaged, and returned in original packaging.

• Returns must be shipped back within 5 days of approval, at the customer's expense.

• A product unboxing/opening video is mandatory for all return requests.

💳 Refunds

• Refunds are issued in the form of a coupon code equal to the product value.

• The coupon is valid for 1 year and can be used for future purchases.

• No monetary refunds are provided, except for prepaid order cancellations made before shipping (subject to a 5% deduction).

• A deduction of ₹250 may apply to cover shipping and return logistics.

🚫 Non-Returnable Items

• Products returned after the 48-hour window or without proper packaging.

• Used, damaged, or incomplete items.

• Earrings are non-returnable due to hygiene reasons (unless received damaged).

🔁 Damaged Product?

• Inform us within 48 hours with photos or videos.

• Upon approval, we’ll arrange a reverse pickup (India only) and issue a replacement or refund coupon.

If you have questions, contact us at support@lotusbliss.com. We’re here to help!